Take-up is being driven by a drop in price, a shift in the way people live and work using digital communication mediums, and a growing understanding of broadband technology," says Bernard Kur, MWeb Business. Online communication is simply the way things are done today and users want permanent, hassle-free Internet access 24/7. "Broadband is the one of the biggest opportunities for ISPs at the moment. The devices assist to deliver reliable, fast Internet access to consumers and business users at a competitive price. To meet the demands of its growing customer base, MWeb has selected Billion's standard, wireless and VOIP ADSL modems from distributor and agent Nology. Save yourself the frustration, disappointment, and financial burden that comes with dealing with this inept and dishonest company.Adoption of broadband services has taken off dramatically over the last six to 12 months, driving competitiveness among Internet service providers. I implore anyone reading this review to avoid MWEB at all costs. Their customer service is abysmal, their communication is nonexistent, and their actions are downright unethical. In conclusion, MWEB is a prime example of how a company can fail at every level. The level of unprofessionalism and lack of basic organizational skills displayed by MWEB is mind-boggling. Today, after waiting anxiously at home all day, we were informed that our router is mysteriously located in Durban (we are in Johannesburg). Yesterday, they assured us that we would receive our router, only to let us down once again. Promises mean absolutely nothing to MWEB. I cannot stress enough the financial burden this has placed on me and my family, all due to their sheer incompetence and dishonesty. MWEB’s incompetence and blatant lies resulted in me losing over 25% of my monthly salary. However, this decision came at a significant cost. Due to my work-from-home situation, I reluctantly decided to stick with MWEB, as I had no other immediate alternative. It is beyond comprehension how a company can operate with such blatant disregard for customer satisfaction and ethical business practices. They shamelessly demanded payment for the installation we did not request or authorize in the first place. Instead of rectifying their mistakes and offering a genuine apology, MWEB decided to hold our line hostage. It took hours of frustrating phone calls to uncover the truth: MWEB was indeed the culprit occupying our line without permission. When confronted about this flagrant breach of trust, MWEB had the audacity to deny any responsibility and insisted that our application had been cancelled. They shamelessly proceeded to install the line without our consent or authorization. To our disbelief, a group of their technicians arrived at our premises unannounced, only to find out that our gardener had inadvertently let them in. Little did we know that MWEB’s idea of “cancellation” is to proceed with the installation anyway, as if our wishes meant absolutely nothing. We even confirmed the cancellation multiple times over the phone, believing that our request was being acknowledged. Firstly, we made the mistake of cancelling our application with MWEB right after it was made. I strongly advise everyone to stay away from this company if you value your sanity, time, and hard-earned money. Where do I even begin with my horrific experience with MWEB? It has been an absolute nightmare from the moment we decided to give them a chance. MWEB: A Catastrophic Mess - Incompetence at Its Finest! I heard about Mweb I then tried them for the pass 2 month I have had nothing but only good connection bear in mind we only stream in our house hold but there connection is fantastic this far value for money I feel that I have made the right choice no buffing no lagging my son has not complained once when playing online bigups MWEb you realy came to the rescue once again VALUE FOR MONEY AND TOP SERVICE I then heard about afrihost how they are dominating the market and are the best currently I then joined them if I tell you the service were aligned to RSA web keep reconnecting once again every month I have to sit on the phone what a waste of time and they overcharge for the service. My first fibre provider was RSA web I have been with them for 2 years ENDLESS problems always buffing, services are down atleast i would call them twice if not thrice a month. I would like to send a shoutout to MWeb for the fantastic service I have received this far.
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